Frequently Asked Questions

How can I be confident that any information I give to Hoopers will not be used for other purposes?

The UK Data Protection laws, enforced by the Information Commissioner, govern how we may use any personal data that we hold. We will not use it for marketing purposes and we will not give it or sell it to any other business or organisation.

I cannot help feeling suspicious when somebody tells me I am going to get something for nothing. How do I know this isn’t a scam of some sort?

We have contacted you after identifying an unclaimed estate in which we believe you may be entitled to share. You do not need to undertake any work or incur any expenses to prove your entitlement. We only ask to be paid the pre-agreed fee if and when you receive a share of the estate. We would not waste your time or ours unless we were confident of being able to prove your entitlement.

What if I am not entitled to anything after all? Do I still have to pay you?

We only approached you because, to the best of our knowledge, you will have an entitlement. However, in the unlikely event that, through unforeseen circumstances, you turn out not to be entitled – then you will not be liable to us or anyone else for any fees or expenses whatsoever.

If I do get something from the estate, how do I know that your agreed fee won’t swallow up most or all of my inheritance?

Our agreed fee is always based on a fixed percentage of whatever you receive. It cannot come to more than the inheritance you receive.

How can I be sure that I will get the money that is due to me?

These estates are administered and distributed by Solicitors, who have a professional duty to ensure that an estate is administered properly for the benefit of the heirs. The Solicitors have to send Estate Accounts for approval to all the heirs before the estate can be distributed. They will send your inheritance to you once the administration of the estate is complete. Hoopers are not involved in the administration and distribution of the estate. Our task is to identify the heirs.

Will I have to pay Solicitors costs?

No. The Solicitors who undertake the administration and distribution of the estate are paid out of the estate, and not by you personally.

How soon will I get my money?

It is difficult to be exact about this, but we usually say to beneficiaries that on average it is about a year from the time we first contact them to the time when the estate can be distributed. Sometimes it can be less than a year – but obviously if an estate is complicated, it can take longer. This is because the estate has to be fully administered before it can be distributed. This may involve the sale of a house or flat and/or other assets such as shares, and the payment of any debts and liabilities. The deceased person’s tax affairs also have to be settled to the satisfaction of HM Revenue & Customs.

I haven't heard from Hoopers for a few months, is there a problem?

It's not uncommon for many months to pass without any communication from us; this simply means our work is progressing. However, should you require an update on our progress, you are welcome to email or call.

Is the estate in question always in the form of money only, or can there be other assets as well? If the latter, please explain how payment of your fee would work.

The estate of a deceased person consists of all their assets, whatever form they may take. The most common assets are bank accounts or a property such as a flat or house. Sometimes there are shares as well, or antiques or other valuable items. Any assets not in the form of money have to be sold by the Administrators so that their cash value can be realised. This means that the estate, when it comes to be distributed, is in the form of money only. Our fee is calculated on the sum of money that a beneficiary receives.

Will I be liable to pay VAT (Value Added Tax)?

You will only be liable to pay VAT on our fee if you reside in the UK or European Union. VAT at the current standard rate is paid only on our fee and not on your total inheritance. If you are resident outside the European Union you are not liable to pay VAT on our fee.

I don't feel right about taking money from a distant relation I've have never even heard of. Couldn’t the money go to a good cause instead?

If no heirs were identified, this money would simply pass to the Crown, and would certainly not go to any charities or good causes. You are of course free to donate all or part of your inheritance to a good cause when you have received it.

I don't really need the money, but I am interested in finding out more about the person who left the money, and about other distant relations that I have lost touch with. Will you be able to provide me with more information?

If you decide to use our services, we will first send you information confirming the identity of the person who has left the unclaimed estate and describing in detail your connection to that person. Once our research into the family is complete, we will be happy to let you have access to the genealogical information we have gathered if you are interested, subject to the provisions of Data Protection laws.

Shad Thames Bridges